Shipping & Returns

All shipments may require 1 to 3 business days processing time before shipment. 

Ground service transit time is typically 3 to 5 business days. Rarely, there will be a delay with the postal company and may mark packages as "late".  We do not ship on Holidays or weekends. Shipping times may vary depending on availability of product. Weather or other factors beyond our control may affect shipping time and cause a delay.

 *Due to Covid-19 and higher demand, USPS and Fedex have been delaying some package deliveries that is out of our control. Please look at your tracking number we provided for more information on you delayed deliveries. 

Orders requiring veterinary authorization may be subject to additional processing time.


*We ship to APO/FPO U.S. Military addresses and U.S. Territories. A
The accuracy of ship-to addresses and daytime telephone numbers for the recipient is your responsibility. It is also your responsibility to assure that the folks you are shipping to will be in town to care for their package the day it is delivered. We do not require a recipients signature for delivery at single unit residences as long as the local delivery person feels that leaving the package will be safe from prying eyes.

We highly suggest that you place your order at least 2 weeks before any major holiday to allow enough time for delivery.

Our warehouse does not ship orders on weekends or Holidays. Therefore, if you place an order after 1:00 P.M. Pacific Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order


Stolen Packages

We do not insure or replace any stolen packages. 



Return Policy:

We apoligize for we do not accept returns for prescription diets if your veterinarian approved the prescription before shipment.
We strive for customer satisfaction, so please let us know if you have any questions or concerns.
 Email us your situation to:

We do not replace or refund stolen packages. 


Your satisfaction is our business!  Give us a call at 833-571-7387