Shipping & Returns
All shipments may require 1 to 2 business days processing time before shipment.
Ground service transit time is typically 3 to 5 business days. Rarely, there will be a delay with the postal company and may mark packages as "late". We do not ship on Holidays or weekends. Shipping times may vary depending on availability of product. Weather or other factors beyond our control may affect shipping time and cause a delay.
*Due to Covid-19 and higher demand, USPS and Fedex have been delaying some package deliveries that is out of our control. Please look at your tracking number we provided for more information on you delayed deliveries.
Orders requiring veterinary authorization may be subject to additional processing time.
*We ship to APO/FPO U.S. Military addresses and U.S. Territories. A
The accuracy of ship-to addresses and daytime telephone numbers for the recipient is your responsibility. It is also your responsibility to assure that the folks you are shipping to will be in town to care for their package the day it is delivered. We do not require a recipients signature for delivery at single unit residences as long as the local delivery person feels that leaving the package will be safe from prying eyes.
A signature may be required upon delivery.
We highly suggest that you place your order at least 2 weeks before any major holiday to allow enough time for delivery.
Our warehouse does not ship orders on weekends or Holidays. Therefore, if you place an order after 1:00 P.M. Pacific Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order
We do not insure or replace any stolen packages.
Our policy is simple: If you or your pet are not 100% satisfied with your purchase for any reason, you can return it for a full refund.
We do not replace or refund stolen packages.
Your satisfaction is our business! Give us a call at 833-571-PETS (7387), and one of our agents will provide you with return mailing instructions.
30941 Agoura Road, #126B
Westlake Village, CA 91361